Legal

Privacy Policy

Details about how NovaChat AI handles privacy, account data, and workspace information.

NovaChat AI — Privacy Policy

Effective Date: 6/1/2025

1. Introduction

NovaChat AI (“we”, “us”, or “our”) is committed to respecting and protecting the privacy of our users (“you”, “your”). This Privacy Policy outlines how we collect, use, process, store, and disclose your information in connection with your use of NovaChat AI and all associated services.

By creating an account or using NovaChat AI, you consent to this Privacy Policy and our Terms of Service.

2. Information We Collect

We may collect, store, and use the following categories of information:

  • Account & Registration Data: Name, username, email address, phone number, payment details, and any other information provided during registration or profile updates.
  • Platform & Usage Data: Chat logs, message content (including AI-generated and user-submitted messages), content uploaded or synced via integrations (including but not limited to images, videos, and files), and actions taken within the NovaChat AI platform.
  • Technical & Device Data: IP address, device identifiers, browser type, operating system, access times, log files, cookies, analytics, and usage statistics.
  • Third-Party & Integration Data: Information obtained from integrated platforms (e.g., OnlyFans, Telegram, Fanvue, etc.), which may include user IDs, profile data, chat histories, media files, and any content accessible via those integrations.
  • Communications & Support Data: Records of communications with support, surveys, feedback, or participation in research or marketing campaigns.

3. How We Use Your Information

NovaChat AI may use your data for the following purposes (including, but not limited to):

  • Providing, operating, and improving our platform and services.
  • Training, refining, and developing AI models and features, including the use of your content, chats, and media for ongoing enhancement of our technology (whether by us or by authorized partners).
  • Analytics, research, and reporting (aggregated and/or anonymized where possible).
  • Communicating with you about account status, security updates, service changes, and marketing offers (where permitted).
  • Processing payments, managing subscriptions, and enforcing our policies.
  • Complying with applicable laws, regulations, or legal processes..

4. Data Sharing & Disclosure

We may share or disclose your information:

  • With third-party service providers for payment processing, analytics, cloud storage, AI training, technical support, and integration services.
  • With authorized research partners or affiliates, in anonymized or aggregated form whenever possible.
  • In response to legal requests, regulatory requirements, or to enforce our Terms of Service.
  • In the event of a business transaction (merger, acquisition, asset sale), your data may be transferred to a successor entity.
  • With your consent or at your direction.
  • We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

  • We use industry-standard security protocols (including encryption, secure hosting, and access controls) to protect your data.

  • While we strive to safeguard your data, no system is 100% secure. By using NovaChat AI, you acknowledge and accept these inherent risks.

6. International Data Transfers

  • Your data may be stored and processed on servers located outside your country of residence. By using NovaChat AI, you consent to such cross-border data transfers.

7. Data Retention & Deletion

  • We retain user data as long as your account is active or as needed to provide services, fulfill legal obligations, or resolve disputes.

  • Data (including chat logs and synced content) may be retained for a minimum of 12 months for operational, security, and product improvement purposes.

  • Upon request, we will delete or anonymize your personal data, subject to certain exceptions (e.g., legal, financial, or operational requirements).

8. User Rights

  • Depending on your jurisdiction, you may have the right to:
  • Access, correct, update, or delete your personal information.
  • Object to or restrict certain data processing activities.
  • Withdraw consent for processing (where applicable).
  • Request a copy of your data (“data portability”).

To exercise these rights, contact us at admin@novachat.io

9. Children’s Privacy

-NovaChat AI is intended for users aged 18 and over. We do not knowingly collect or process personal information from anyone under 18 years old.

10. Policy Changes & Notification

  • We may update this Privacy Policy at any time. Substantial changes will be notified via email or prominent notice on the platform. Continued use after changes constitutes acceptance of the new policy.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, contact us at: admin@novachat.io.

NOTICE:

By creating an account, you acknowledge and agree that NovaChat AI may collect, process, store, and use your data (including data from connected accounts and content uploads) for the purposes described above, including the enhancement and improvement of our platform, AI models, and related services. You further agree to all terms and provisions outlined in the Privacy Policy and Terms of Service.